Shipping policy

Shipping Policy

Thank you for shopping with The Moroccan Shop. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you'll receive a shipping confirmation along with a tracking link via email and/or SMS.

Delivery Timeline

Estimated delivery timelines within India are:

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or unforeseen logistical delays.

Shipping Charges

  • Free Shipping on all prepaid and Cash on Delivery (COD) orders above ₹1,000.

  • Orders below ₹1,000 may attract a shipping charge, which will be calculated and displayed during checkout.

Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes across India.

Availability of COD may vary depending on the delivery location and courier serviceability.

Order Tracking

Once your order has been shipped, you can track its status anytime using our tracking portal:

https://themoroccanshop.shiprocket.co/tracking

You'll also receive tracking details via email and SMS once your shipment is dispatched.

Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Courier disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Other circumstances beyond our control

If your order is significantly delayed, please contact our support team and we'll be happy to assist you.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

The Moroccan Shop is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Shipments

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

  • Your order number

  • Clear photographs of the package and product

  • An unboxing video (recommended for faster resolution)

Contact Us

For any shipping-related queries, please reach out to us:

The Moroccan Shop

201, BUILDING NO. 7, SARODAY SAGAR,
NEAR PATRI POOL, KALYAN WEST,
421301 Mumbai, Maharashtra, India

Phone: +91 9004844720

Email: support@themoroccanshop.in