Refund policy
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unopened, unused, and in its original sealed condition.
- Be returned in its original packaging with all tags (if applicable).
- Be accompanied by your order confirmation or proof of purchase.
Due to hygiene and safety reasons, opened or used personal care products cannot be returned or exchanged.
To initiate a return, please contact us at support@themoroccanshop.in.
Approved returns should be sent to:
The Moroccan Shop
201, Building No. 7, Saroday Sagar,
Near Patri Pool, Kalyan West,
Maharashtra – 421301, India.
Please do not send products back without contacting us first, as unauthorized returns will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@themoroccanshop.in.
To help us process your request quickly, please include:
- Your order number
- Photos of the product and packaging
- A complete unboxing video (mandatory for damage claims)
Once verified, we'll arrange a replacement or refund, depending on the situation.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used skincare and personal care products
- Products without original packaging
- Gift cards
- Clearance or sale items (unless received damaged or incorrect)
- Personalized or custom-made products
If you're unsure whether your product is eligible, please contact us before initiating a return.
Exchanges
We currently do not offer direct exchanges.
If your product qualifies for a return, the quickest way to receive another item is to return the eligible product (after approval) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Products must remain unopened, unused, and in their original packaging to qualify.
Refunds
Once your returned item has been received and inspected, we'll notify you regarding the approval status of your refund.
If approved:
- Online prepaid orders will be refunded to the original payment method.
- Cash on Delivery (COD) orders will be refunded via UPI or bank transfer after the required account details are provided.
Refunds are generally processed within 7–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
If you haven't received your refund after 15 business days from approval, please contact us at support@themoroccanshop.in.